Getting a ticket refund or credit

So your plans have changed and you want to see if you can get any cash back on your unused airfare? Check out our detailed flight refund and ticket credit information below to see if your specific fare type is eligible.
Do I get a refund if I cancel my flight?

You will be eligible for a refund only if you cancel your flight ticket BEFORE departure (i.e your airfare is unused). The amount you receive will depend on the type of fare you purchased (see below). Any cancellations made after your departure date are not eligible for a refund.

Refunds can only be assessed and processed by the STA Travel division from which your ticket was purchased. To obtain a refund, you will need to send your ticket to the original office of purchase and ask for them to assess your ticket for a refund (cancellation fees will apply) and they will process any monies that are due.

Remember if you buy travel insurance when you book your ticket and then need to cancel due to unforeseen circumstances, you can submit a claim to cover both STA Travel and airline cancellation costs. 

How much will I get refunded? 

If you have cancelled your airfare prior to travel you may be eligible for a refund however, some tickets are totally non-refundable (typically cheap specials/online fares).  If your ticket is refundable it may either need to be refunded directly by the carrier or processed by the STA Travel.  Please contact your booking branch for more information on what refund might be available to you. Please note cancellation fees from STA Travel will apply on top of any airline cancellation fees.

How long with my refund take to process?
Refunds typically take up to four weeks to process but this can also depend on the airlines processes. Depending on your ticket type, some situations refunds can take up to ten weeks.
Can I get a flight credit toward a new ticket? 

Yes BUT this option is only available to STA Travel SATA tickets (paper or electronic) issued prior to 18 May 2009. If you have one of these types of tickets, please read the information below. If you are unsure if your ticket is a SATA ticket (but you're sure it was bought before 18 May 2009) please contact your booking branch.

STA Travel is the only travel company that offers this unique option. Essentially, a Credit Value is a calculation of the remaining value of the unused part of your ticket. Your Credit Value can be used toward the cost of purchasing another product from STA Travel, and it’s up to you which product you purchase. The Credit Value will only be activated when you tell us that you want to use it. The cost to request a Credit Value is NZD $80 per ticket and in the event you decide to keep your current arrangements, the fee is non-refundable. A Credit Value is only valid for the calendar month in which it is given, so you will need to ask for another Credit Value if you don’t use it within the same month. Credit Values can be requested on STA Travel SATA  (Blue) tickets for up to two years from the original date of issue.

Credit Values do not exist on all unused portions of a ticket. In some cases, no value remains. Contact your nearest Travel Help location for assistance. 

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